Help

Call us! 01803 868 608

I’m looking for something in particular but I can’t find it.

We have categorised our dress fabrics into groups we believe most logical. Use the category list on the left to refine your choice or make further refinements using the popular tags (organised alphabetically below the category list). You can also refine by price or search for particular keywords (such as a code number, a colour or a particular pattern or weave) using the SEARCH FABRICS box. Despite the computer’s superior organisation skills it is not infallible, if in doubt call us and ask a member of staff (who, unlike the computer, can see into the depths of our cavernous store room)

How do I obtain samples?

Please refer to the instructions on our swatch service page. It is important you enclose the right size stamp and give us as much information as you can about what it is you are looking for (we can’t swatch everything). Our staff are knowledgable and helpful, so please ring and talk to them if you need advice.

How do I place my order?

We would like to take your order over the telephone, this way we get to talk to you and can ensure you have everything you need. Please call us on 01803 868 608 (or overseas: +44 1083 868608) to make your payment. If you cannot call us we do accept Paypal but please understand there is a £3.00 admin charge and it may take longer to dispatch. We strongly recommend you employ our swatch service to obtain samples before ordering as fabrics can not be returned once cut.

How much will my postage cost?

We post most parcels using Royal Mail First Class delivery, the cost is worked out according to the weight and volume, we then have to add VAT.  As a guide, most parcels containing a couple of pieces of fabric plus a few notions weigh less than a kilo, which costs £4.14, over a 1KG but under 2KG goes up to £6.84. Even very heavy parcels don’t usually cost more than £12.00

Do you post overseas?

Yes, we do. We post all over the world. The cost of postage is dependent on weight, volume and destination. As a guide, a couple of pieces of fabric plus a few notions will weigh less than a kilo and will cost less than £10 to europe, £15 the rest of the world.
We can only post parcels overseas to addresses that tally with the payment details.

Are my personal details safe with you?

YES! We will never pass on your details to any 3rd party and take your personal information extremely seriously. We guarantee that your financial details are destroyed securely and will never be misused.

How quickly will I receive my order?

We pride ourselves on our speedy, efficient service. 99% of orders placed in the morning of a week day will be sent out on the same day by first class delivery, so you should receive your goods the next day. Sample requests are also dealt with and posted on the same day.